Why is Wavex different?

A few reasons to join us.

Over the last 10 years, Wavex has developed industry recognised cutting-edge technology to improve many customer experiences associated with technical outsourcing; reducing support time and therefore cost.

Wavex is one of the largest SME outsourcers in London, providing a vast wealth of ability. And our success is directly attributable to our ethos – keep all our customers happy.

Wavex employs over 90 fully-qualified, full-time engineers and consultants. A very stringent employment process means only 3% of applicants actually make it to the interview process. So you can be sure an expert is always available, and they will be amongst the best in London.

Wavex provide you monthly reports to show you how well service-levels are met, and areas of improvement.

Wavex support a wide range of verticals and company sizes, from small start-ups, to large well-known businesses.

Wavex has received various accolades from the press (see our Media Page). And has won and been nominated for various awards for customer service, the success of our business, and our unique systems, all of which benefit our customers.

Wavex are flexible, so you get the service you need on the payment schedule that suits your cashflow.

Wavex has an on-line extranet providing 24 hour access to numerous reports about response times, historical calls, support usage and your own colleagues feedback.

You have your own friendly client-service manager to assist you.

You can call us, or email us 24 hours a day.

Wavex offers a range of technical services from support to on-line backup, IP telephony to monitoring and consultancy, ensuring you only need to deal with one provider. And if we can’t do something – one of our partners can.

Should an engineer need to visit you, Wavex allows you to choose an appropriate time!

If an engineer does make a mistake, which doesn’t happen often, we acknowledge this and work hard to make things better. We believe an honest approach to business will get us further than misguiding our customers.

Wavex is passionate about supporting you; continually innovating, improving and developing our services; often based on ideas put forward by our customers.

Wavex bend-over-backwards to keep their staff happy. Because we believe dealing with happy people provides you a far better experience.

And you control the engineer’s bonuses! So they work very hard to keep you happy.